Cancelling, and when
we put it right

Fireworks are hazardous goods, which changes what a return can be. This page says plainly what we can and cannot do.

Cancelling an order

• Before the parcel is packed and booked with a transporter, call us and we will cancel it in full.
• After it is booked, the transport already paid cannot come back, but the value of the goods can.
• If we have to cancel — stock ran out, or your district was restricted — you get the whole amount back.

Why we cannot take goods back

Once fireworks have left our godown they cannot return to stock, and no transporter or courier will carry them back. So we cannot accept a return because you changed your mind.

When we will put it right

• The item arrived damaged, wet or broken.
• The parcel is short of what the invoice lists.
• You were sent something you did not order.

Telling us

Tell us within 48 hours of delivery, on +916262562622. Send photographs of the parcel as it arrived, of the outer packing, and of the invoice. If you can, record a video while opening it — it settles a transit claim quickly.

What we do next

Once we have checked, we either replace the item in your next dispatch or refund it, whichever you prefer.

Refunds

An approved refund goes back to the account the payment came from, within 7 working days of our approving it. How quickly your bank shows it is not in our hands.

What this does not cover

• Damage that happened after delivery, including storage in a damp place.
• Normal variation in colour, shade or sound between batches.
• Delay caused by weather, a strike, or a restriction ordered by an authority.

Contact

Aurora Crackers, Chakri heights, Flat No : 402, HYDERABAD, Telangana. Phone +916262562622. Email [email protected].